Data retrieval issue in US-East

Incident Report for getstream.io

Resolved

The incident has been resolved.

Posted Aug 05, 2026 - 21:14 UTC

Identified

The issue has been identified, and our engineering team is working to restore the data to its original state.

Posted Aug 05, 2026 - 21:08 UTC

Investigating

We are aware of an issue affecting data retrieval for a subset of Chat customers located in the US-East region. Affected customers may see errors or empty results when retrieving messages from channels. Our engineering team is investigating.

Posted Aug 05, 2026 - 17:05 UTC

This incident affected: Chat (us-east).