High error rate on Chat API service in us-east

Incident Report for getstream.io

Resolved

This incident has been resolved.

Posted Apr 16, 2025 - 21:17 UTC

Monitoring

The issue is being resolved, and our team is closely monitoring the database.

Posted Apr 16, 2025 - 21:02 UTC

Identified

One of our shards in the us-east region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

Posted Apr 16, 2025 - 19:25 UTC

This incident affected: Chat (us-east).