High error rate on Chat and Video API service in ohio region

Incident Report for getstream.io

Resolved

This incident has been resolved.

Posted Sep 23, 2025 - 19:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 23, 2025 - 19:44 UTC

Identified

One of our shards in the ohio region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

Posted Sep 23, 2025 - 19:38 UTC

This incident affected: Chat (ohio) and Video (Joining Calls, Recordings, Transcriptions).