High error rate on Feed Realtime endpoint

Incident Report for getstream.io

Resolved

This incident has been resolved.
Posted Jan 06, 2021 - 15:35 UTC

Update

Realtime updates for feeds are back to normal, we are still monitoring the traffic.

The previous patch unfortunately did not resolve the problem and was causing realtime clients to retry the connection via the `Client not found, please reconnect` response.
Posted Jan 06, 2021 - 10:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2021 - 09:53 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 06, 2021 - 05:00 UTC
This incident affected: Feed (Personalization).
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